How can we help?
Check the questions on this page first — most answers are here. Otherwise send us a message and include your site URL so we can help faster.
Found malware and need help now?
Say so in the subject line. Every finding in the plugin already tells you what was found, why it matters, and the recommended action — Plus can quarantine, Pro can clean automatically, and every destructive action is reversible or backed up first.
Locked out, or need the plugin off right now?
IronGuardWP is designed to fail open — if something goes wrong it stops protecting rather than stopping your site. There is a documented emergency-disable procedure that does not need wp-admin.
Billing, renewals, and cancellation
All of it is handled in your Whop account, not here — we never see or store your payment details. Cancelling stops the renewal; your licence runs to the end of the paid term and then drops back to Free.
Contact form not live yet
Send us a message
The support form is not connected yet, and a form that silently discards your message would be worse than none. In the meantime, support runs through your account, where we can already see your licence and your sites.
Do not have an account yet? Start on the free plan — it takes a couple of minutes and costs nothing.
All questions
Will this slow my site down?
Scans are incremental and throttled, and pause under load. The firewall adds a small amount of work per request. IronGuardWP is built for shared hosting — staying inside your host's CPU and memory limits is a design requirement, not an afterthought.
Do I need server access or special software?
No. The scanning engine is pure PHP. No ClamAV, no YARA, no SSH, no command line. If WordPress runs, IronGuardWP runs.
What counts as one site?
One domain. www.example.com and example.com count as the same site. Separate domains need separate licenses.
What happens if I cancel?
Your license runs to the end of the paid term, then the plugin drops back to Free. Nothing breaks and your site is never locked.
Can a plugin like this lock me out of my own site?
IronGuardWP is designed to fail open — if something goes wrong, it stops protecting rather than stopping your site. There is a documented emergency-disable procedure in the docs.
Is Free really free?
Yes, forever, for one site, no card. It is a real product, not a trial.
You found malware — what now?
Every finding tells you what was found, why it matters, and the recommended action. Plus and Pro can quarantine; Pro can clean automatically. Every destructive action is reversible or backed up first.
Does it work with my host / page builder / cache plugin?
It is standard WordPress PHP with no unusual server requirements. Report conflicts to support and they get fixed.
How do I move my license to a new domain?
Re-bind it in the portal or ask support. Moving a site is normal and is not treated as a second site.
Where is my billing handled?
Whop. Manage payment, renewal, and cancellation in your Whop account; the link is in the plugin and the portal.
Asking about staging and development sites? We have not finished writing that policy down, so we are not going to publish half of it. Ask support and you will get a straight answer for your setup.
Looking for step-by-step instructions instead? Read the documentation